Published April 23rd, 2020 by Tripleo


So your kids are home - young adults, grade school and everything in between. You hop in the shower to find out the water is no longer your friend. You start to wonder: Will we ever have hot water again? 

Ok, maybe thats a bit dramatic, but we've all been there! When considering what water heater is best for you and your family, there are a number of factors to consider. Different systems have different benefits including: water usage, utility costs and the cost of the equipment itself.

What's the Difference?

1. Convenience

Many homes across Western NY  run out of water before everyone gets the shower they desire. A traditional tank water heater is sold (and priced) by the number of gallons it keeps hot continuously. It keeps the hot water until a line is opened. Once the precious hot water leaves the take, it brings new infill water in and takes time to re-heat the new supply.  

A tankless water heater doesn’t store water, it only heats the water when you call for it. The tankless technology has a continue to improve over the years allowing for unlimited hot water use simultaneously: dishes, laundry, showers, etc. 

2. Energy

In a world full of "going green" and all-natural energy, "energy" has never held more value. Unfortunately, older technology doesn't hold these new ideals. A traditional tank water heater will continuously store and heat water. (even during those hours you don’t need hot water) A tankless heater only brings water hot when you need it and stops running when you don’t need it. This saves much more than energy.

3. Cost

At the time of purchase, the traditional water tank will costs less for your home. However, the lifespan of these traditional units are much lower. While the tankless may be more of an investment up front (financing available) it will last 20+ years with very little maintenance. Not to mention, a tankless water heater can reduce energy costs by 60% or more! 


Installation costs for both a traditional tank and tankless are quite comparable. Following installation, the difference in savings is astounding:

Tank heaters deteriorate over time: With mineral build up inside the tank that cooks over and over again. Most tanks last only 10 years before replacement is required.

Tankless heaters are much more effective - Lasting up to 20 years and needing very little maintenance. On top of that, Triple-O offers the following warranties: 12 year heat exchange, 5 year parts and 1 year labor.

We get far too many calls from homeowners who are left with a nasty mess, damaged drywall and flooring. Did you know that 75% water heats fail because a tank bursting? These bursts leak 30 to 80 gallons of rusty water (depending on tank size).  

In 2020 we have been trusted by 100% of Lowe's in the Greater Rochester Area as their preferred plumbers. With over two decades of experience, we would be honored to help. Give us a call or fill out the form below and see how we can help you avoid the mess of rusty water and high energy costs! 888-705-0001.

Plumbing Inquiry


Rochester Top Workplaces List - 2020 Winner

Published March 30th, 2020 by Tripleo

Triple-O Receives "Top Workplace" Honors for Second Straight Year

Each year the Democrat & Chronicle comes out with a list of "Top Workplaces" in the Rochester area. To even be considered is an honor, but to have actually made this list again is a true testament to our team.  We are overjoyed at the opportunity to work alongside such talented people as we continue to serve the needs of Rochester and beyond. 

As Western New York faces much uncertainty during COVID-19, we want to ensure you that we are committed to remaining at "Top" level offering true 24/7 emergency service for you and your family. Let us assure you - This award is not a finish line, but a starting point. The best days are ahead for Triple-O and for Western New York. 

Click here to learn more about how we can help during this uncertain time.

Coronavirus & Self-Quarantining: Is Your Home Ready?

Published March 19th, 2020 by Tripleo

Coronavirus & Self-Quarantining: Is Your Home Ready?

“INDOOR AIR CAN BE FIVE TIMES MORE POLLUTED THAN OUTSIDE AIR.” -US Environmental Protection Agency. In response to COVID-19, our owner wants to do everything in our power to help support those in our community. “As people are staying in their homes, we see it as our duty to ensure that their homes are truly prepared for a quarantine. During the uncertainty of what’s outside, we want to create peace of mind inside,” Owner Luke Giannone says.

3 Tips to Ensure Your Home is Ready:

3. Increase Humidity Level to 43% or Higher

In a recent study, scientists used a cough simulator to send the flu virus whirling into the air (no thanks) and measured how long it lived at various levels of humidity. 

- At humidity levels less than 23%, up to 77% of the virus remained viable in the air an hour later.

- At humidity levels greater than 43%, as little as 14% of the virus remained viable an hour later.

- 23 hours later, 100% of the viruses in the humid air were all dead, while 60 percent still survived in dry conditions (CNN).

TRIPLE-O TIP: Whole-House Humidifier 

2. Clean-up Air Before Quarantining

As stated above, indoor air can be more polluted than the air outdoors. In fact, children can be more vulnerable because their lungs and brains are not yet fully developed (VELUX). Often times, normal air filter's and air ducts can't properly filter dander, dust, and debris. 

TRIPLE-O TIP: High-Efficiency Air Filter (5' pleated air filter, filters air to 1 micron!) and/or an Air-Duct Cleaning for your home.

1. Kill Airborne Viruses From the Start

With COVID-19 continuing to point us towards spending even more time in our homes, it is imperative that any outside influences are destroyed before even entering your home. Triple-O has found a product that can help you breathe the safest possible air no matter how long we are quarantined. 

TRIPLE-O TIP:  i-Wave Air Purifier (Shown below)

Triple-O is a family-run business, established in 2003 by current president and owner Luke Giannone. As a service provider we have a commitment to our community to stay open and serve those in need. Despite COVID-19, we remain open for business 24 hours a day providing emergency services to our customers who are in need of heating, plumbing, electrical and indoor air quality. 

With that said, we want to offer 25% off our Indoor Air Quality Package (while supplies last). This Indoor Air Quality Package offers a new type of air purifier that kills viruses and they are going quick.

Products/Services included in this Indoor Air Quality Package include:

- i-Wave Air Purifier (kills bacteria and viruses such as: E.Coli, Staph, MRSA, Tuberculosis and Airborne Viruses)

- High Efficiency Air Filter (5' pleated air filter, filters air to 1 micron!)

- Whole House Humidifier (Viruses do not do well in higher humidity)

- Air Duct Cleaning

If interested, please fill out this form below:


COVID-19 Company Update

Published March 17th, 2020 by Tripleo

Our response to the COVID-19 outbreak:

First of all, as a service provider we have a commitment to our community to stay open and serve those in need.  We are open for business 24 hours a day and providing emergency services to our customers who are in need of heating, plumbing and electrical. With that said, we also have a commitment to our people and the community to keep everyone as safe as possible during this time. Based on what we know at this time, we are taking steps to change our normal operations to help in the effort to slow and eventually stop the spread of the COVID-19 virus. 

I wanted to make sure our Triple-O customers have a clear understanding regarding next steps for Triple-O during this time. We want to ensure that every technician and customer is safe. We are extending the following protocol effective immediately according to the CDC guidelines:

  1. We are actively encouraging employees to stay home if experiencing any respiratory illness symptoms. (coughing, shortness of breath, temperature)
  2. CDC recommends that employees who appear to have respiratory illness symptoms upon arriving to work or become sick during the day should be separated from other employees and be sent home immediately.
  3. Employees who are well but have a sick family member at home with COVID-19 (or similar symptoms) will remain at home.
  4. We are pre-screening all customers/staff with a brief questionnaire surrounding their wellness. Additionally we have restricted access to the office to help prevent any outside risk. (Leaving packages outdoors, no entry past lobby, office staff only inside of office areas)

As you are aware, things are constantly changing on an hour by hour basis at the moment, and we are monitoring constantly to be able to make the best, real time decisions for our company. I fully empathize with any lingering concerns or fears you may have, and can assure you we are staying intune with directives from the CDC, WHO and local government agencies. 

We are extending a 25% off discount on our Indoor Air Quality Package to ensure that the air you are breathing "hospital quality" air for your entire family. As you can imagine, these products are limited during this time, but we will do whatever it takes to accommodate for you. 

If you have any questions, please call the office at 888-705-0001. We will get through this together. God bless you all!

Luke Giannone, President 

How To Wash Your Hands

Published March 4th, 2020 by Tripleo

Well, we can honestly say we never thought we would be writing a blog post about this. But with continued fear of Corona Virus, Flu and other viruses, we wanted to provide a simple post to help out those in our area. According the World Health Organization, there is a correct way to wash your hands. Here are the 7-steps:

1. Wet hands and apply enough liquid soap to create a good lather

2. Rub palms together.

3. Rub the back of hands.

4. Interlink your fingers.

5. Cup your fingers.

6. Clean the thumbs.

7. Rub palms with your fingers.

If you are more of a visual person, check out our marketing team surprising one of our plumbers and making him explain this to us here

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