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COVID-19 Company Update

Published March 17th, 2020 by Tripleo


Our response to the COVID-19 outbreak:

First of all, as a service provider we have a commitment to our community to stay open and serve those in need.  We are open for business 24 hours a day and providing emergency services to our customers who are in need of heating, plumbing and electrical. With that said, we also have a commitment to our people and the community to keep everyone as safe as possible during this time. Based on what we know at this time, we are taking steps to change our normal operations to help in the effort to slow and eventually stop the spread of the COVID-19 virus. 

I wanted to make sure our Triple-O customers have a clear understanding regarding next steps for Triple-O during this time. We want to ensure that every technician and customer is safe. We are extending the following protocol effective immediately according to the CDC guidelines:

  1. We are actively encouraging employees to stay home if experiencing any respiratory illness symptoms. (coughing, shortness of breath, temperature)
  2. CDC recommends that employees who appear to have respiratory illness symptoms upon arriving to work or become sick during the day should be separated from other employees and be sent home immediately.
  3. Employees who are well but have a sick family member at home with COVID-19 (or similar symptoms) will remain at home.
  4. We are pre-screening all customers/staff with a brief questionnaire surrounding their wellness. Additionally we have restricted access to the office to help prevent any outside risk. (Leaving packages outdoors, no entry past lobby, office staff only inside of office areas)

As you are aware, things are constantly changing on an hour by hour basis at the moment, and we are monitoring constantly to be able to make the best, real time decisions for our company. I fully empathize with any lingering concerns or fears you may have, and can assure you we are staying intune with directives from the CDC, WHO and local government agencies. 

We are extending a 25% off discount on our Indoor Air Quality Package to ensure that the air you are breathing "hospital quality" air for your entire family. As you can imagine, these products are limited during this time, but we will do whatever it takes to accommodate for you. 

Lastly, we are extending FREE Virtual Consultations during this time. To book an appointment, simply click the following links:

HVAC

PLUMBING

ELECTRICAL

INDOOR AIR QUALITY

If you have any questions, please call the office at 888-705-0001. We will get through this together. God bless you all!



Luke Giannone, President 



How To Wash Your Hands

Published March 4th, 2020 by Tripleo



Well, we can honestly say we never thought we would be writing a blog post about this. But with continued fear of Corona Virus, Flu and other viruses, we wanted to provide a simple post to help out those in our area. According the World Health Organization, there is a correct way to wash your hands. Here are the 7-steps:

1. Wet hands and apply enough liquid soap to create a good lather

2. Rub palms together.

3. Rub the back of hands.

4. Interlink your fingers.

5. Cup your fingers.

6. Clean the thumbs.

7. Rub palms with your fingers.

If you are more of a visual person, check out our marketing team surprising one of our plumbers and making him explain this to us here

Lowe's Plumbing Choice 2020

Published February 28th, 2020 by Tripleo

We are beyond excited to announce that we will be joining forces with all of the Lowe's stores in the Greater Rochester area as their "Preferred Plumber" to help assist with install and service. It is our highest honor to join Lowe's in helping serve the needs of homeowners in the Greater Rochester area. We look forward to bringing almost 2 decades worth of experience and quality to this team. 

Triple-O is a family-run business, established in 2003 by current president and owner Luke Giannone. We are upstate New York's premier heating, cooling, refrigeration, plumbing and electrical company for residential and commercial application. We are a true one-stop shop for quality service.

We are not a sales or commission driven company, and we believe in being honest and educating our customers when it comes to repair or emplacement, so that they can make educated decisions for themselves. Thanks again to Lowe's for welcoming us on board - Lets get to work!

Interested in working with us? Set-up a free estimate below:

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Best Air Filter For Allergies

Published August 27th, 2019 by Tripleo


Not So Fast...

It is a common misconception that people believe air filters trap and reduce allergens. In reality, air filters trap dust and debris out of the system to prevent damage to the equipment, and keep it running efficiently. Special air filters are designed to trap and reduce microscopic particles that cause allergens.  

Particles like mold, bacteria, and pollen slip through the large paper filters in furnace or air conditioners. Paper filters are used to trap large dust bunnies hindering the equipment' performance.  This means that those microscopic particles are recycled through the air, causing you to breathe those pesky allergens in. To assist your equipment in reducing these toxins, you should invest in a HEPA filter-High Energy Particulate Air Filters.  These filters reduce allergens like pollen, bacteria, and even smoke!

Not all HEPA filters are created equal. Your system may not be compatible with certain HEPA filters. Be aware of MERV ratings for filters - Minimum Efficiency Reporting System (ranges from 1-12) Our highly trained service technicians can assist you with deciding which HEPA filter is best for your equipment. If you have a general question, or would like to set up a FREE assessment please fill out the link here: FREE ASSESMENT

Unlike paper filters, HEPA filters need to be changed more frequently - sometimes more than once a month depending on your location and how severe bacteria and toxins are in the air.  On top of maintaining HEPA filters, be sure your equipment is routinely maintained for proper efficiency. We offer residential and commercial preventative maintenance plans for all your equipment. 

Tips for Freezing Temperatures

Published February 12th, 2020 by Tripleo

Remember, we are only a call or text away should anything go down during these freezing temps. From frozen pipes to broken down furnaces, we are your one stop shop! 888-705-0001.

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